Frequently Asked Questions
Everything you need to know about shopping sustainably with Scoop Wholefoods.
How do you ensure the freshness of your bulk products?
We maintain strict quality control by sourcing in small batches and using airtight, food-grade storage containers. Our turnover is high, ensuring that the nuts, grains, and spices you receive are always at their peak freshness.
What is your policy on plastic-free packaging?
As a zero-waste advocate, we ship all orders in 100% recyclable paper bags or reusable glass jars. We use compostable tape and recycled cardboard fillers to ensure your delivery is completely plastic-free.
Do you offer international shipping?
Currently, we only ship within the country to ensure the carbon footprint of our deliveries remains low and to guarantee the quality of our perishable organic goods during transit.
How do I handle returns for food items?
Due to health and safety regulations, we cannot accept returns on food products once they have left our warehouse. However, if there is an issue with the quality or an error in your order, please contact us within 48 hours for a full refund or replacement.
Are your products certified organic?
The majority of our range is certified organic. We work closely with local farmers and global suppliers to prioritize pesticide-free and non-GMO ingredients. Look for the 'Organic' badge on individual product pages.
Can I bring my own containers for online orders?
Our 'Click & Collect' service allows you to drop off your own clean containers at our physical storefronts. For standard home delivery, we utilize our sustainable paper-based packaging system.